SHIPPING

FREIGHT COSTS (island shipping excluded)

Please search for your shipping country in our freight cost overview.
For overseas shipping please contact shop@cool-shoe.de

TYPES OF DELIVERY

Currently we offer the possibility to ship Europe-wide with GLS, DPD, DHL and UPS. We will choose the most suitable shipping service for you. Please note that we cannot deliver to PO boxes.

DELIVERY TIME & TRACKING

We strive to deliver your order as quickly as possible. Most of the time we ship in 2 to 4 business days, however, depending on the destination, the transit time can range from 4 to 8 business days.

As soon as the shipment leaves our logistics you will receive a shipping confirmation with tracking number of the logistics partner.

DELIVERY TO NON EU-COUNTRIES

Our prices in the online store are inclusive of VAT. If you order from outside the EU, additional fees such as taxes and customs duties may apply. These are to be paid by you upon import. For more information please contact your local customs office.

WE PARTICIPATE IN THE CLIMATE PROTECTION PROGRAMS OF OUR SHIPPING SERVICE PARTNERS

For an example, we participate in Klima Protect from GLS. This enables us to deliver parcels in Germany as well as abroad in a climate-neutral manner through compensation. This means that the greenhouse gas emissions caused by parcel transport and our other business activities with GLS are fully offset. To ensure this, various certified climate protection projects are supported in cooperation with ClimatePartner. You can access our certificate from GLS here.